Frequently Asked Questions
How long will my products take to arrive?Expand
What are the delivery costs?Expand
| Delivery/ Installation |
1 Man drop off |
2 Man drop off |
1 Man |
2 Man |
| Item | Small/light item | Heavy/large item | Small/light item | Heavy/large item |
| Delivery Code |
A Free for orders over £1000 |
B Free for orders over £1000 |
C Free for orders over £5000 |
D Free for orders over £5000 |
| Tube Zone 1 and 2 | £50 | £70 | £73 | £80 |
| Tube Zone 3 and 4 | £70 | £95 | £92 | £104 |
| Tube Zone 5 and 6 | £89 | £120 | £111 | £130 |
| Home counties* | £101 | £140 | £145 | £158 |
*Home Counties - Middlesex, Kent, Surrey, Sussex, Essex, Herts
What are your delivery terms?Expand
Collection from Spacecraft International
- We offer free collection from: Spacecraft International, Morelands, 5-23 Old Street, London, EC1V 9HL for all orders
- We will call you within a week of your order being placed to find out when you will be able to collect your order
Deliveries within London tube zones 1 -6 and the Home Counties
- We offer free delivery for all orders over £1000
- We offer free delivery and installation for all orders over £5000
- Delivery costs vary from £50 - £160 depending on the weight of your order
- We will call you within one week of the order being placed to agree a delivery date
- Delivery hours are between Monday to Friday, 8 am to 6 pm
- Spacecraft use a trusted furniture courier delivery and installation service
- Packaging will be taken away even with free delivery, this is part of the Spacecraft International premier service
UK and International deliveries (outside of London tube zones 1 -6 and the Home Counties)
- Due to the differing weights and sizes of product and the wide range of order values, Spacecraft International need to quote for delivery and installation on an individual basis. Spacecraft endeavour to keep the cost as low and as competitive as possible
- Please call us on 020 7253 5800 or email us to place an order and arrange delivery
Do we have a showroom?Expand
How long is the guarantee?Expand
Will you ship to another country?Expand
Will you install?Expand
Do you use Royal Mail / Parcelforce / DHL?Expand
Can I receive a product earlier than the standard lead-time?Expand
How long will my products take to arrive?Expand
What if a product is out of stock?Expand
How will I know when to expect my order?Expand
You will be contacted by Spacecraft's delivery team to arrange a convenient day and time of delivery.
What if I am not happy with my order?Expand
If there is a fault, Spacecraft will replace the item as soon as possible. Please view our terms and conditions.



