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Toggle Is there a way of receiving a product earlier than the standard lead-time?

The relations between Spacecraft and the manufacturers are strong. We talk directly to the factories and will always try to assist you if you need a product quickly.

Toggle Do you use royal mail / parcelforce / dhl?

No. Our deliveries are by courier which makes the time you spend at home greatly reduced. It is often possible to ask for a before 9 am delivery, so you can get to work on time.

Toggle Will you install?

Standard deliveries are a tailgate delivery. Which means that it is to the kerbside. Usually the driver will help put the product into the house. If you require installation and the removal of rubbish this is no problem, choose code C or D when ordering.

Toggle How long will my products take to arrive?

All products purchased in our shop take 10-14 days to arrive in the UK. All of the other 1000’s of available specifications take 5-14 weeks depending on the item and the manufacturer. For example, Eames products are mainly 6-8 weeks and the Saarinen marble table collection from Knoll is 10-12 weeks. However, all manufacturers have a summer and Christmas break, which can add 2-3 weeks extra. Call us or send an email for an accurate lead-time.

Toggle What if there isn't stock of the product purchased in the shop?

This is a rare occurrence. You will be contacted to be informed of when we can send you the item.

Toggle How will I know when to receive my product?

A real person from Spacecraft’s delivery team will call you and arrange a convenient day and time.

Toggle What if I am not happy with my product?

If there is a fault, Spacecraft will replace the item as soon as possible. Please view our terms and conditions.

Toggle Will we ship to another country?

Yes. Please contact us with the details and we can provide a quote.

Toggle How long is the guarantee?

5 years.

Toggle Will you store my product?

You have 1 week to receive the goods. After this time an agreement of storage will take place.

Toggle Do you have a showroom?

Toggle What are your delivery terms?

Collection from Spacecraft International

We offer free collection from: Spacecraft International, Morelands, 5-23 Old Street, London, EC1V 9HL for all orders
We will call you within a week of your order being placed to find out when you will be able to collect your order

Deliveries within London tube zones 1 -6 and the Home Counties

We offer free delivery for all orders over £1000
We offer free delivery and installation for all orders over £5000
Delivery costs vary from £50 - £160 depending on the weight of your order
We will call you within one week of the order being placed to agree a delivery date
Delivery hours are between Monday to Friday 8 am to 6 pm
Spacecraft use a trusted furniture courier delivery and installation service
Packaging will be taken away even if you opt for free delivery, this is part of the Spacecraft International premier service

UK and International deliveries (outside of London tube zones 1 -6 and the Home Counties)

Due to the differing weights and sizes of product types and the wide range of order values, Spacecraft International need to quote for delivery and installation on an individual basis. Spacecraft endeavour to keep the cost as low and as competitive, as possible
Please call us on 020 7253 5800 or email us to place an order and arrange delivery

Toggle What are the delivery costs?

Delivery/ Installation	1 Man drop off Delivery	2 Man drop off Delivery	1 Man Installation	2 Man Installation
Item	Small/light item	Heavy/large item	Small/light item	Heavy/large item
Delivery Code	A Free for orders over £1000	B Free for orders over £1000	C Free for orders over £5000	D Free for orders over £5000
Tube Zone 1 and 2	£50	£70	£73	£80
Tube Zone 3 and 4	£70	£95	£92	£104
Tube Zone 5 and 6	£89	£120	£111	£130
Home counties*	£101	£140	£145	£158

*Home Counties - Middlesex, Kent, Surrey, Sussex, Essex, Herts

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