Shopping Bag
020 7253 5800
Search
PROCUREMENT
Spacecraft have vast experience of procuring furniture on behalf of our clients. We have the expertise to guide you through every step of your project through to a snag free installation.

We pride ourselves on our sustained client base and offer our clients comprehensive after sales service support tailored to their individual requirement. Our role does not end at the furniture installation and many of our clients have worked with us for in excess of 10 years.

To simplify the project procurement process, we work to a number of key stages:

FURNITURE SELECTION

  • We will work with the manufacturers to negotiate ‘best’ possible terms for all specified items contained within the furniture schedule on behalf of the client and architect.
  • We will propose alternative product solutions that we think may add value, in terms of the design integrity, innovation or agility where required.
  • We will conduct full due diligence and lead-time checks for all specified product, recommended alternatives and finishes contained within the furniture schedule.
  • We will become an integral part of the professional team and work closely with all parties including the client, appointed architect, PM and QS to ensure that budgets, performance and design expectations are met.

PROCUREMENT

  • We will work with our clients to agree acceptable method of procurement that works for both parties and takes into consideration the above and proposed dates of installation.
  • We will work with the manufacturers on behalf of our clients to negotiate procurement terms.
  • We will finalize specifications, quotations, schedules and place orders, order acknowledgments.

DELIVERY & INSTALLATION

  • We will become an integral part of the project delivery team.
  • We will work closely with the appointed main contractor to ensure that the delivery and installation of furniture runs smoothly.
  • We will make our clients aware of any unforeseen manufacturer delays, respond proactively and provide back up furniture to minimize impact to business operations.
  • We will provide method statement, risk assessment and full logistics planning, delivery and installation schedule.
  • We will oversee the integration of product solutions, i.e. AV and IT equipment.
  • We will manage the snagging and checking procedures.

AFTERSALES SERVICE – ACCOUNT MANAGEMENT

  • Following the installation Spacecraft will provide a complete Account Management Aftersales service package tailored to each client’s requirement. We will ensure that we support the client through the life of the facility and maximize the longevity of our products allowing the security of knowing that the new furniture will come with a support relationship to follow.
  • Our dedicated Account Manager will act as the primary liaison point for all Aftersales Services. Supported by our customer service team and service engineers, we respond quickly to any requests for product, spares, and service engineering.
  • We will provide O&M manuals, coordinate manufacturer product training, manage product top ups, moves, changes and relocations, and can also arrange any storage requirements.
  • We will manage any warranty and continuity issues on behalf of our clients.
Back to Top